eal-time notifications for enrollment and initial payment status
October 30, 2017
Did you know we get more than 300,000 calls a year from members enrolling in Individual ACA (Affordable Care Act) plans who just want to find out the status of their application or initial payment? Sometimes this means our members have to wait on the line to talk to someone over the phone. So we wanted a better, easier solution for them. Now, instead of having to call us, we simply send them a confirmation email, if they gave us an email address. This email lets them know in real time when their enrollment is complete and that we received their initial payment.
Confirmation notices go to both on- and off-exchange, new and current Individual ACA members. As long as we have a valid email address on file, they will get an enrollment confirmation email when they enroll for new benefits.
Online confirmations
We made similar updates for members completing online applications through Shopper or MyAnthem Choices. These online applicants will get email confirmations, too. But they also can log in and track their enrollment status in real time on their home page dashboard. They'll see an updated confirmation page with easy-to-understand messages about their application and initial payment status, and clear details about what, if any, next steps are needed.
We made similar updates for members completing online applications through Shopper or MyAnthem Choices. These online applicants will get email confirmations, too. But they also can log in and track their enrollment status in real time on their home page dashboard. They'll see an updated confirmation page with easy-to-understand messages about their application and initial payment status, and clear details about what, if any, next steps are needed.
Initial payment reminders
Starting November 8, we’ll send initial payment reminders to on-exchange customers with an email address, if they didn't include payment with their application. These customers will still get a letter reminder in the mail. But the email reminder will arrive in their inbox much faster and will encourage them to pay online.
Starting November 8, we’ll send initial payment reminders to on-exchange customers with an email address, if they didn't include payment with their application. These customers will still get a letter reminder in the mail. But the email reminder will arrive in their inbox much faster and will encourage them to pay online.
More to come
Looking ahead, we have plans to update many more application-related functions and follow-up communications. These include proposal, application transfer and application status emails, reminders and expiration notices. Some updates are scheduled to launch as early as December.
Looking ahead, we have plans to update many more application-related functions and follow-up communications. These include proposal, application transfer and application status emails, reminders and expiration notices. Some updates are scheduled to launch as early as December.
So stay tuned for more information to come.
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